The platform
Customer service that takes action — not just answers
ResponseCX is the platform for autonomous, action-taking customer experience. Agents reason over your knowledge and order data, then execute real operations — refunds, returns, subscription changes — through policy guardrails, with your team in control.
Agents take real action — refunds, returns, subscription changes — not just suggested replies.
Every action runs through policy guardrails with human-in-the-loop approvals where you want them.
Grounded in your knowledge base, order history, and memories, with citations on every answer.
Full audit trail of every reasoning step, tool call, and approval for compliance and review.
Resolution you can put a number on
Dashboards track autonomous resolution rate, time to resolution, tool calls, and SLA adherence so you know exactly how the platform performs.
- Conversations resolved autonomously
- 73%
- Median time to resolution
- 8.2s
- Commerce tool calls / month
- 3.8k
- Escalations meeting SLA
- 99.4%
End-to-end resolutions across Shopify, Recharge, Loop, and Gorgias
Reasoning, guardrail checks, and tool calls execute in real time
Write-access actions invoked with policy-aware guardrails
Scheduling, reminders, and approvals baked into every mission
Write-access agents across the post-purchase journey
Each capability blends grounded reasoning, guarded tool calls, and human-in-the-loop control so your team stays ahead of the queue.
Returns & exchanges
Start RMAs, process exchanges, and issue refunds end-to-end in Loop and Shopify — within the policy windows you set.
Order management
Cancel, edit, split, and track orders through connected commerce systems with guardrails on every write.
Subscription operations
Handle skips, pauses, swaps, and cancellations in Recharge with save-desk logic and fairness controls.
Grounded answers
Resolve product, policy, and account questions with retrieval-grounded responses that cite their sources.
Workflow automation
Compose multi-step missions with scheduling, delayed sends, and reminders that span the whole resolution.
Human-in-the-loop
Route exceptions and high-value actions to your team, who approve or edit in the same mission context.
Autonomy your risk team can sign off on
Action-taking AI only works if it's safe. Every resolution runs through guardrails, stays inspectable, and leaves an audit trail.
Policy guardrails
Neuro-symbolic rules gate every action against your refund windows, value thresholds, and brand policy before it executes.
Real-time reasoning
Watch the agent reason, check guardrails, and call tools step by step — live, inspectable, and replayable.
Audit everything
Every reasoning step, tool-call parameter, and approval signature is captured for compliance and post-hoc review.
Go from sign-up to a live agent in under 15 minutes
Start free and pay only for resolved outcomes. No procurement process, no sales call required.